Welcome to Our FAQ Section

Here, you’ll find answers to common questions about our services and the university application process. We aim to support you in every step as you explore the best opportunities for your future.

Frequently Asked Question (FAQ)

Is Citadel's service really free?

Yes — our guidance is free for students. We’re compensated by our partner universities when you successfully enrol.

No — start your eligibility check with predicted or in-progress results; we’ll refine matches as your final results come in.

Yes, full visa application support is included for all four destinations.

That’s fine — many of our matched universities offer conditional offers pending your test, or accept alternative proof of English proficiency.

From eligibility check to offer letter typically takes 4–8 weeks, depending on the destination and intake.

Get Real Guidance

From Real Counsellors, Through Every Step

All students are individually assessed by real human counsellors — no chatbots, no call centres. Talk to someone who’s walked this journey before.

Eligibility Check

Takes 2 minutes · Free · No sign-up required

Step 1 of 3

About You

What You Want to Study

Your Qualifications & Timing

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Finding your matches…

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